Latest Entries

What hat are you wearing – multiple views of BPM #bpm

This is an excerpt from my recent book, co authored with Mark McGregor calledThinking of… People-Centric Process Management? Ask the Smart Questions  published by Smart Questions One way that we have found to consider the different perspectives is to use hats. We understand that each of the four groups has in most cases valuable inputs and concerns about … Continue reading


Microsoft’s inspirational SuperBowl ad #thoughtleadership. A new dawn or false promise?

Microsoft’s SuperBowl ad was remarkable in a number of ways. First it was extremely thought provoking. It answered that question “What has technology done for us”. This comes at a time when tech entrepreneurs are getting some bad press, particularly here in San Francisco, for excessive and conspicuous wealth. Secondly, it is revealed at the … Continue reading