When you say the word process to people what reaction do you get? Are you being discriminated against? Do people immediately get the wrong idea, jump to conclusions, put you in a ‘box’, and prejudge your intentions and actions? Should we be forming an action group support process professionals unfairly discriminated against?
Watch the video below and think about whether using the word process gets the equivalent reaction in the people you talk to. At Nimbus we have been talking about the different hats people wear when thinking about process to represent the different perspectives. But maybe we haven’t gone far enough in our thinking.
Is the simple use of the word process stopping us achieving what we and our companies need us to, and blighting our careers. Maybe we are getting the same reactions that are in the video but because it is in a business environment the true emotions are suppressed and we never really get to see and feel what is really going on.
What terminology should we use instead which hasn’t got years of ‘history’ associated with it?
An inspirational presentation by Richard Davis, Business Process Manager (BTW a job title which masks his seniority and vast experience) at ThyssenKrupp Steel (TKS) at the Nimbus Inspiring Performance conference in Houston. From what was a swamp in Mobile, Alabama TKS has invested $6bn to build one of the world’s most efficient steel mills – it opens officially in December. At TKS, ‘the foundation is always process’. The Business Management System at TKS Alabama – built on Nimbus Control – incorporates the QMS, the Lean Six Sigma program, links to SAP Solution Manager, and will support compliance to 9001, 14001, 27001 and much else. Note it is called the Business Management System – no hint of the process word. His recommendation when talking to senior business people and end users is to drop the word process from our vocabulary.
With that in mind, watch the video…