But Richard Davis, Business Process Manager (BTW a job title which masks his seniority and vast experience) at ThyssenKrupp Steel (TKS) had the audience enthralled at the Nimbus Inspiring Performance conference in Houston. From what was a swamp in Mobile, Alabama TKS has invested $6bn to build one of the world’s most efficient steel mills – it opened officially in December. At TKS, ‘the foundation is always process’.
The Business Management System at TKS Alabama – built on Nimbus Control – incorporates the QMS, the Lean Six Sigma program, links to SAP Solution Manager, and will support compliance to 9001, 14001, 27001 and much else.
Note it is called the Business Management System – no hint of the process word. His recommendation when talking to senior business people and end users is to drop the word process from our vocabulary. A point echoed by the Process Discrimination pt1 and pt 2 blogs
The full story was recently published by BPTrends.com Click to download the 8 page story in detail.
Register for Inspiring Performance 2011 in London 27-28 September to hear lots more memorable presentations, make some great connections… and leave inspired.