Poor scope control. #1 serial killer of projects.

This in an excerpt from my recent free ebook "Analysis, Automation and Adoption for #AwesomeAdmins"(44 pages of valuable content - not 6 pages of marketing fluff). It is written with Salesforce implementations in mind, but it is equally applicable to any other systems implementation; MSDynamics, SAP, Workday, Oracle etc or in fact any change initiative.  https://elements.cloud/ebook-analysis/ … Continue reading Poor scope control. #1 serial killer of projects.

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AK47 – perfect example of “know your user”

Designed with "user in mind" The AK47 assault rifle was designed with an intimate knowledge of the potential "user". It was designed for an army made up of "average grunts who are scared, incompetent, untrained and have limited natural talent".  Increasingly the average age in conflicts is dropping with children armed with AK47s. What happens when … Continue reading AK47 – perfect example of “know your user”

CRM = Customer Rejection Management #crm #crmfail #customerservice

Every major organization has some form of customer call center. You may have renamed yours "contact center." They are manned by staff that are trained, tooled-up with technology and incentivized to support customers. The center is critical because it drives long term sales and protects repeat revenue. It may even be considered a "profit center." … Continue reading CRM = Customer Rejection Management #crm #crmfail #customerservice

Gartner releases iBPMS Magic Quadrant; Confused? You should be. #bpms #bpm

Gartner has been keen to stress that the iBPMS is not a natural evolution of the BPMS Magic Quadrant. Over a year ago Gartner suggested in research reports that IBO (Intelligent Business Operations) was the way forward-thinking clients would run their businesses. And with that in mind, the iBPMS is the technology platform that supports … Continue reading Gartner releases iBPMS Magic Quadrant; Confused? You should be. #bpms #bpm

Standing in the fire hose of data: drowning or refreshing?

Big Data is a great topic. Everyone recognises the rise the volumes of data being generated by individuals, systems and devices. There are some fabulous headline figures about data. It is the journalists, analyst and bloggers dream. IT vendors are jumping onto the bandwagon and any analysis and reporting capability they have is being rapidly … Continue reading Standing in the fire hose of data: drowning or refreshing?

Is Microsoft paying $1.2bn to put lipstick on a pig?

There has been a great deal of debate about whether social media inside the workplace is a fad or delivers real business value.  There are several reasons why social media has got such bad press. The moniker “Facebook for the enterprise” has not helped, as Facebook is seen as a great way of wasting time … Continue reading Is Microsoft paying $1.2bn to put lipstick on a pig?